FREQUENT QUESTIONS
Find the right creative kit
Answers about kits, photos, shipping and orders.
Which kit should I choose?
RingString creates a thread portrait, QBRIX Diamond a photo diamond mosaic, and MozaBrick a photo construction. Compare the results before choosing.
When do I need my photo?
For RingString no photo is needed at checkout: prepare it after receiving the kit according to the instructions. Check other product pages for details.
Do I need experience?
Many kits are beginner-friendly. Review the difficulty, sizes and contents on the product page.
Where do you ship?
Available countries, methods and costs appear at checkout before payment. Orders ship from Latvia (EU).
How do payment and returns work?
Payment options appear at checkout. Return terms are explained in our refund policy; personalised products may have different conditions. ↗
How can I contact you?
Ask about a kit or order on the contact page. Include your order number where applicable. ↗
